At Wintopix, we strive to ensure customer satisfaction. Please review our return and refund policy below for detailed information regarding eligibility and procedures.
Before shipment, we may provide a product confirmation video upon request to help verify the item details and reduce unnecessary returns.
1️⃣ Return Eligibility
We accept returns for new and unused products only.
Return requests must be submitted within 30 days from the delivery date.
To be eligible for a return, items must be:
Unused, unworn, and unwashed
In original condition with all tags and packaging included
We reserve the right to refuse returns that do not meet the above conditions.
2️⃣ How to Start a Return or Exchange
To request a return or exchange:
Log in to your Wintopix account
Go to Order History
Select your order and click Return / Exchange
Complete the request form
Follow the return instructions and ship the package
