Cancellation Policy

Last updated: April 7, 2026

At Wintopix, we understand that sometimes you may need to cancel an order. Please review our cancellation policy below.

1. Order Cancellation Window

Orders may be canceled within 12 hours of being placed.

After this time, orders may already be processed or shipped and cannot be canceled.

2. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible at:

✉️ support@wintopix.com

Please include your order number in your request for faster processing.

3. After Order Processing

Once an order has been processed or shipped, it can no longer be canceled.

In such cases, customers may refer to our Refund & Return Policy for further assistance.

4. Refund for Canceled Orders

If your cancellation request is approved within the allowed time frame, a full refund will be issued to your original payment method.

Refunds are typically processed within 5 business days.

5. Important Notes

• Orders are processed quickly, so cancellation requests must be submitted promptly.
• We cannot guarantee cancellation after the 12-hour window.